Knowledge base
New ticketDoors
Symmetry
2
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↑↓
Symmetry Holiday settings
Wednesday, March 5, 2025 alarm system door cards
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↑↓
Access LK alarm/security system
Tuesday, March 4, 2025 alarm system door cards
Avaya
Phones
3
-
↑↓
Avaya VOIP Phones - Voicemail Configuration
Updated: Wednesday, April 23, 2025 avaya greeting sip voice mailbox voicemail
-
↑↓
Setup VM Greeting (Avaya Phones)
Updated: Wednesday, December 4, 2024 avaya greeting vm voicemail
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↑↓
Avaya Voicemail Setup
Updated: Friday, December 6, 2024
Backups
File Restore
2
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↑↓
Restore whole VM using disk export
Updated: Wednesday, January 22, 2025 backup file recovery vm
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↑↓
Basic file recovery
Updated: Friday, January 31, 2025 file recovery howto veeam
Employee Management
User Account Issues
1
-
↑↓
Reset Domain Password Method 1
Updated: Friday, July 18, 2025 kb password reset
User Setup
1
-
↑↓
Vacation Calendar Users
Thursday, April 24, 2025 calendar
EPS
AutoCount
6
-
↑↓
Re-print Labels in AutoCount
Monday, August 11, 2025 ac autocount eps labels reprint roll
-
↑↓
Autocount reports not being delivered (AU/LK)
Updated: Thursday, January 9, 2025 autocount email reports
-
↑↓
Autocount Reports
Updated: Friday, December 6, 2024 autocount eps reports
Open Accounts
2
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↑↓
Openaccounts Clear Ghost users
Tuesday, July 16, 2024 ghost user locked user
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↑↓
How To Register An OA License
Updated: Friday, December 6, 2024 oa open accounts register license
PSA
6
-
↑↓
Shunt in PSA
Updated: Thursday, March 14, 2024 process psa shunt steps training
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↑↓
PSA Login After Radius Upgrade
Updated: Tuesday, February 20, 2024
-
↑↓
PSA - Printing Reports - Program Error Detected - ActiveX component
Updated: Friday, December 6, 2024 activex activex component error printing reports psa
Radius
17
-
↑↓
Radius-Lakeville Bass Inventory Tags
Tuesday, June 3, 2025 inventory tags
-
↑↓
Radius Export Custom Invoice
Tuesday, April 29, 2025 radius
-
↑↓
Cant export or print from Radius
Thursday, January 30, 2025
Radius Estimating
1
-
↑↓
Radius Estimating: Estimating Databased is not connected
Updated: Thursday, March 21, 2024 database estimating radius radiusestimating
Shop Floor (DCU)
1
-
↑↓
Cannot Open Radius DCU (Buffalo)
Updated: Wednesday, December 4, 2024 dcu mdi msgopen promsgs radius unable to open message file
General
General Issues
2
-
↑↓
Time Zone correction
Updated: Wednesday, December 4, 2024 pc time zone update
-
↑↓
How To Back Up Apple And Move To New Device
Updated: Friday, December 6, 2024 apple backup iphone new device
Globetek
GT
1
-
↑↓
OneNote Printer Issue in GT
Updated: Friday, December 6, 2024 gt issue onenote printer
GT User
1
-
↑↓
How To Change Your GT Password
Updated: Friday, December 6, 2024 change password gt update user
Hardware
Gen'l Hardware Issue
1
-
↑↓
Mac can't select correct resolution
Updated: Friday, December 6, 2024 kvm mac resolution
Printers
6
-
↑↓
Brother Drum Reset
Monday, March 31, 2025 brother drum hl-l2379dw reset
-
↑↓
Brother Toner Reset
Monday, March 31, 2025 brother hl-l2379dw reset toner
-
↑↓
Getting Service for York/Bristol Copier/Printers
Updated: Friday, December 6, 2024 bristol copier marco service york
N-Central
Deployment
1
-
↑↓
How To Move An N-Central Device Between Sites
Updated: Friday, December 6, 2024 change sites device move n-able n-central
Network
Network Access
6
-
↑↓
Remote Access Fix
Updated: Wednesday, January 15, 2025 nable public remote connection
-
↑↓
How to find TeamViewer information on an AVT
Tuesday, November 19, 2024 avt teamviewer
-
↑↓
Syteline Access (Lakeville)
Updated: Friday, December 6, 2024 access lakeville styeline
VPN
3
-
↑↓
Cisco Anyconnect Pre Logon
Updated: Tuesday, January 21, 2025 cisco cisco secure client pre logon vpn
-
↑↓
How to Connect to Cisco Secure Client (AnyConnect VPN)
Updated: Wednesday, January 29, 2025 anyconnect cisco vpn
-
↑↓
End User Authpoint setup Guide
Updated: Wednesday, October 9, 2024 vpn watchguard
Parallels
Parallels Client
2
-
↑↓
How to Kill GT Sessions
Updated: Monday, December 23, 2024 gt kill parallels session
-
↑↓
Parallels - Client Settings Failed or Too many connections (Not licenses)
Updated: Monday, December 23, 2024 client settings failed licenses parallels
Production
Barcode Issue
1
-
↑↓
How to Use Stratix Xaminer Software
Updated: Wednesday, February 7, 2024 2d 2d barcode barcode reader 2d barcode scanner quality scanners
Color Cert
1
-
↑↓
How to set common root in Color Cert
Updated: Tuesday, February 13, 2024 colorcert drives network
Label Printer
1
-
↑↓
How To Change Label Printer Stock
Updated: Friday, December 27, 2024 gk420d label printer stock zebra
Scan Guns
1
-
↑↓
How To Reboot A Scangun
Updated: Friday, December 27, 2024 howto reboot scangun
Security
MFA
4
-
↑↓
How to setup Microsoft Authenticator for MFA
Updated: Wednesday, August 13, 2025 authenticator mfa microsoft outlook
-
↑↓
How to find Yubikey code
Friday, April 11, 2025 email mfa outlook yubikey
-
↑↓
How to setup Office 365 MFA
Updated: Monday, August 11, 2025 mfa office 365 outlook
ProofPoint
2
-
↑↓
Proofpoint: How to Login to the Quarantine Portal
Thursday, May 1, 2025 end user portal proofpoint quarantine
-
↑↓
Proofpoint: How to Whitelist or Blacklist an email (End User)
Thursday, April 24, 2025 block list end user proofpoint safe list
Software
Esko
4
-
↑↓
Restoring Backup Files for i-cut Production Console
Updated: Friday, July 25, 2025 bristol esko icut
-
↑↓
Fiery Printer additions
Tuesday, November 19, 2024 art dept printers
-
↑↓
ESKO Licensing
Updated: Thursday, January 2, 2025 esko install licensing
FileMaker
1
-
↑↓
Connect with FileMaker database from client computer
Updated
Updated: Tuesday, August 26, 2025 connection filemaker
General Software Issues
14
-
↑↓
Install N-Central Agent for Remote User
Updated: Friday, December 27, 2024 agent installer n-central
-
↑↓
July 2024 - Windows 10/11 Crowdstrike File Fix
Updated: Thursday, January 2, 2025 c-00000291*.sys crowdstrike fix
-
↑↓
How to use eFax Messenger
Updated: Tuesday, April 29, 2025 efax efax messenger fax
Office 365
5
-
↑↓
Manage user onedrive
Tuesday, July 15, 2025 onedrive
-
↑↓
How to Add Member to Distribution group as the Owner
Updated: Tuesday, June 3, 2025 add user distribution distribution list group list office 365
-
↑↓
MS Office Trust Center Settings
Updated: Tuesday, June 3, 2025
Outlook
15
-
↑↓
Email inbox permissions
Updated: Thursday, July 24, 2025
-
↑↓
Send Encrypted email
Updated: Thursday, January 2, 2025 email encryption outlook send
-
↑↓
User Reset Password
Updated: Saturday, February 3, 2024 email email password locked out lockedout office365 password prefpk prefpkg.com
SharePoint
1
-
↑↓
Sharing documents with outside users
Wednesday, April 9, 2025
Windows OS
3
-
↑↓
Windows 11 setup without internet
Updated: Wednesday, June 25, 2025 no internet setup windows 11
-
↑↓
How to Create a Shortcut to a Webpage
Updated: Wednesday, December 18, 2024 shortcut url webpage
-
↑↓
How to Find the Name of your Computer
Updated: Wednesday, December 18, 2024 computer find name pc name system
Yodeck
1
-
↑↓
New Yodeck Users
Thursday, April 24, 2025 yodeck
Zoom
1
-
↑↓
Install Zoom and add it to Outlook
Updated: Thursday, January 2, 2025 add-in outlook zoom
SOP/Policy
Policy
4
-
↑↓
Cell Phone Agreement
Wednesday, November 22, 2023
-
↑↓
Laptop Agreement
Wednesday, November 22, 2023
-
↑↓
Incident Response Plan
Wednesday, November 22, 2023
SOP
6
-
↑↓
Submitting an IT ticket
Updated: Tuesday, July 9, 2024 it tickets
-
↑↓
Monthly Team Stats
Wednesday, November 22, 2023
-
↑↓
Ticket Handling
Wednesday, November 22, 2023