Knowledge base
New ticketDoors
Symmetry
2
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↑↓
Symmetry Holiday settings
Wednesday, March 5, 2025 alarm system door cards
-
↑↓
Access LK alarm/security system
Tuesday, March 4, 2025 alarm system door cards
Avaya
Phones
3
-
↑↓
Avaya VOIP Phones - Voicemail Configuration
Updated: Wednesday, April 23, 2025 avaya sip voicemail greeting voice mailbox
-
↑↓
Setup VM Greeting (Avaya Phones)
Updated: Wednesday, December 4, 2024 avaya vm voicemail greeting
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↑↓
Avaya Voicemail Setup
Updated: Friday, December 6, 2024
Backups
File Restore
2
-
↑↓
Restore whole VM using disk export
Updated: Wednesday, January 22, 2025 backup vm file recovery
-
↑↓
Basic file recovery
Updated: Friday, January 31, 2025 howto veeam file recovery
Employee Management
User Account Issues
1
-
↑↓
Reset Domain Password Method 1
Updated
Updated: Wednesday, May 7, 2025 reset password kb
User Setup
1
-
↑↓
Vacation Calendar Users
Thursday, April 24, 2025 calendar
EPS
AutoCount
5
-
↑↓
Autocount reports not being delivered (AU/LK)
Updated: Thursday, January 9, 2025 email autocount reports
-
↑↓
Autocount Reports
Updated: Friday, December 6, 2024 autocount eps reports
-
↑↓
Job not in autocount (LK)
Updated: Friday, December 6, 2024 autocount eps job job not in autocount
Open Accounts
2
-
↑↓
Openaccounts Clear Ghost users
Tuesday, July 16, 2024 locked user ghost user
-
↑↓
How To Register An OA License
Updated: Friday, December 6, 2024 oa open accounts register license
PSA
6
-
↑↓
Shunt in PSA
Updated: Thursday, March 14, 2024 psa shunt training process steps
-
↑↓
PSA Login After Radius Upgrade
Updated: Tuesday, February 20, 2024
-
↑↓
PSA - Printing Reports - Program Error Detected - ActiveX component
Updated: Friday, December 6, 2024 psa error printing reports activex component activex
Radius
16
-
↑↓
Radius Export Custom Invoice
Tuesday, April 29, 2025 radius
-
↑↓
Cant export or print from Radius
Thursday, January 30, 2025
-
↑↓
Additional Steps for Correcting Missing Job Steps in Autocount
Updated: Monday, December 9, 2024 radius psa jobs steps missing in autocount job step completed in radius schedule
Radius Estimating
1
-
↑↓
Radius Estimating: Estimating Databased is not connected
Updated: Thursday, March 21, 2024 radius estimating radiusestimating database
Shop Floor (DCU)
1
-
↑↓
Cannot Open Radius DCU (Buffalo)
Updated: Wednesday, December 4, 2024 radius msgopen promsgs mdi dcu unable to open message file
General
General Issues
2
-
↑↓
Time Zone correction
Updated: Wednesday, December 4, 2024 update time zone pc
-
↑↓
How To Back Up Apple And Move To New Device
Updated: Friday, December 6, 2024 backup apple iphone new device
Globetek
GT
1
-
↑↓
OneNote Printer Issue in GT
Updated: Friday, December 6, 2024 printer gt onenote issue
GT User
1
-
↑↓
How To Change Your GT Password
Updated: Friday, December 6, 2024 gt user update change password
Hardware
Gen'l Hardware Issue
1
-
↑↓
Mac can't select correct resolution
Updated: Friday, December 6, 2024 mac resolution kvm
Printers
6
-
↑↓
Brother Drum Reset
Monday, March 31, 2025 reset brother hl-l2379dw drum
-
↑↓
Brother Toner Reset
Monday, March 31, 2025 reset brother hl-l2379dw toner
-
↑↓
Getting Service for York/Bristol Copier/Printers
Updated: Friday, December 6, 2024 copier bristol york marco service
N-Central
Deployment
1
-
↑↓
How To Move An N-Central Device Between Sites
Updated: Friday, December 6, 2024 move n-central device change sites n-able
Network
Network Access
6
-
↑↓
Remote Access Fix
Updated: Wednesday, January 15, 2025 nable remote connection public
-
↑↓
How to find TeamViewer information on an AVT
Tuesday, November 19, 2024 avt teamviewer
-
↑↓
Syteline Access (Lakeville)
Updated: Friday, December 6, 2024 access lakeville styeline
VPN
3
-
↑↓
Cisco Anyconnect Pre Logon
Updated: Tuesday, January 21, 2025 vpn cisco cisco secure client pre logon
-
↑↓
How to Connect to Cisco Secure Client (AnyConnect VPN)
Updated: Wednesday, January 29, 2025 vpn anyconnect cisco
-
↑↓
End User Authpoint setup Guide
Updated: Wednesday, October 9, 2024 vpn watchguard
Parallels
Parallels Client
2
-
↑↓
How to Kill GT Sessions
Updated: Monday, December 23, 2024 gt session parallels kill
-
↑↓
Parallels - Client Settings Failed or Too many connections (Not licenses)
Updated: Monday, December 23, 2024 parallels licenses client settings failed
Production
Barcode Issue
1
-
↑↓
How to Use Stratix Xaminer Software
Updated: Wednesday, February 7, 2024 quality barcode scanner scanners 2d barcode 2d barcode reader 2d
Color Cert
1
-
↑↓
How to set common root in Color Cert
Updated: Tuesday, February 13, 2024 network colorcert drives
Label Printer
1
-
↑↓
How To Change Label Printer Stock
Updated: Friday, December 27, 2024 zebra label printer gk420d stock
Scan Guns
1
-
↑↓
How To Reboot A Scangun
Updated: Friday, December 27, 2024 howto scangun reboot
Security
ProofPoint
2
-
↑↓
Proofpoint: How to Login to the Quarantine Portal
Thursday, May 1, 2025 portal proofpoint end user quarantine
-
↑↓
Proofpoint: How to Whitelist or Blacklist an email (End User)
Thursday, April 24, 2025 proofpoint safe list block list end user
Barracuda/Phishing
3
-
↑↓
How To Use the Barracuda Email Portal
Updated: Friday, February 7, 2025 user barracuda portal exempt whitelist guide
-
↑↓
How to Reset your Barracuda Login Password
Updated: Friday, February 7, 2025 email barracuda login
-
↑↓
Blocking or Allowing Email Barracuda ESS
Updated: Wednesday, July 19, 2023 email security barracuda blcoked email emails blocked spam email phishing phish
MFA
4
-
↑↓
How to setup Microsoft Authenticator for MFA
New
Updated
Updated: Monday, May 5, 2025 outlook authenticator microsoft mfa
-
↑↓
How to find Yubikey code
Friday, April 11, 2025 email outlook yubikey mfa
-
↑↓
How to setup Office 365 MFA
Wednesday, July 3, 2024 outlook mfa office 365
Software
Esko
3
-
↑↓
Fiery Printer additions
Tuesday, November 19, 2024 printers art dept
-
↑↓
ESKO Licensing
Updated: Thursday, January 2, 2025 esko install licensing
-
↑↓
Esko Pilot user creation
Updated: Thursday, January 2, 2025 esko user creation pilot automation engine
General Software Issues
14
-
↑↓
Install N-Central Agent for Remote User
Updated: Friday, December 27, 2024 n-central agent installer
-
↑↓
July 2024 - Windows 10/11 Crowdstrike File Fix
Updated: Thursday, January 2, 2025 crowdstrike fix c-00000291*.sys
-
↑↓
How to use eFax Messenger
Updated: Tuesday, April 29, 2025 fax efax messenger efax
Office 365
2
-
↑↓
Outlook Troubleshooting
Updated: Thursday, June 20, 2024 word outlook office 365 excel troubleshooting
-
↑↓
Microsoft Word - How to Turn off Compatibility Mode
Updated: Wednesday, December 18, 2024 word compatibility mode ms word off
Outlook
14
-
↑↓
Send Encrypted email
Updated: Thursday, January 2, 2025 email outlook encryption send
-
↑↓
User Reset Password
Updated: Saturday, February 3, 2024 email office365 password lockedout locked out email password prefpkg.com prefpk
-
↑↓
Switching MS Authenticator to New Phone
Updated: Thursday, January 2, 2025 authenticator update switch change number
FileMaker
2
-
↑↓
How to Connect to FileMaker, Manage Users, and add Hosts
Updated: Tuesday, September 17, 2024 user filemaker accounts
-
↑↓
Connect with FileMaker database from client computer
Updated: Tuesday, August 13, 2024 filemaker connection
SharePoint
1
-
↑↓
Sharing documents with outside users
Wednesday, April 9, 2025
Windows OS
3
-
↑↓
Windows 11 setup without internet
Updated: Wednesday, December 18, 2024 setup windows 11 no internet
-
↑↓
How to Create a Shortcut to a Webpage
Updated: Wednesday, December 18, 2024 shortcut webpage url
-
↑↓
How to Find the Name of your Computer
Updated: Wednesday, December 18, 2024 name pc name computer find system
Yodeck
1
-
↑↓
New Yodeck Users
Thursday, April 24, 2025 yodeck
Zoom
1
-
↑↓
Install Zoom and add it to Outlook
Updated: Thursday, January 2, 2025 zoom outlook add-in
SOP/Policy
Policy
4
-
↑↓
Cell Phone Agreement
Wednesday, November 22, 2023
-
↑↓
Laptop Agreement
Wednesday, November 22, 2023
-
↑↓
Incident Response Plan
Wednesday, November 22, 2023
SOP
6
-
↑↓
Submitting an IT ticket
Updated: Tuesday, July 9, 2024 it tickets
-
↑↓
Monthly Team Stats
Wednesday, November 22, 2023
-
↑↓
Ticket Handling
Wednesday, November 22, 2023