Knowledge base
New ticketDoors
Symmetry
2
Lakeville Door system
-
⇅
Symmetry Holiday settings
Wednesday, March 5, 2025 alarm system door cards
-
⇅
Access LK alarm/security system
Tuesday, March 4, 2025 alarm system door cards
Avaya
Phones
3
-
⇅
Avaya VOIP Phones - Voicemail Configuration
Updated: Wednesday, April 23, 2025 avaya greeting sip voice mailbox voicemail
-
⇅
Setup VM Greeting (Avaya Phones)
Updated: Wednesday, December 4, 2024 avaya greeting vm voicemail
-
⇅
Avaya Voicemail Setup
Updated: Friday, December 6, 2024
Backups
File Restore
2
Enter file path and last date your remember seeing the file.
-
⇅
Restore whole VM using disk export
Updated: Wednesday, January 22, 2025 backup file recovery vm
-
⇅
Basic file recovery
Updated: Friday, January 31, 2025 file recovery howto veeam
Employee Management
User Account Issues
1
-
⇅
Reset Domain Password Method 1
Updated: Friday, July 18, 2025 kb password reset
EPS
AutoCount
6
-
⇅
Re-print Labels in AutoCount
Monday, August 11, 2025 ac autocount eps labels reprint roll
-
⇅
Autocount reports not being delivered (AU/LK)
Updated: Thursday, January 9, 2025 autocount email reports
-
⇅
Autocount Reports
Updated: Friday, December 6, 2024 autocount eps reports
Open Accounts
2
-
⇅
Openaccounts Clear Ghost users
Tuesday, July 16, 2024 ghost user locked user
-
⇅
How To Register An OA License
Updated: Friday, December 6, 2024 oa open accounts register license
PSA
6
-
⇅
Shunt in PSA
Updated: Thursday, March 14, 2024 process psa shunt steps training
-
⇅
PSA Login After Radius Upgrade
Updated: Tuesday, February 20, 2024
-
⇅
PSA - Printing Reports - Program Error Detected - ActiveX component
Updated: Friday, December 6, 2024 activex activex component error printing reports psa
Radius
20
-
⇅
Radius Shipping Workflow
New
Friday, September 26, 2025 radius shipping
-
⇅
Country codes/set up in radius
New
Monday, September 22, 2025 country code
-
⇅
Radius Locked Sessions: How to unlock a locked user session
New
Thursday, September 18, 2025 locked out radius session killing
Radius Estimating
1
-
⇅
Radius Estimating: Estimating Databased is not connected
Updated: Thursday, March 21, 2024 database estimating radius radiusestimating
Shop Floor (DCU)
1
-
⇅
Cannot Open Radius DCU (Buffalo)
Updated: Wednesday, December 4, 2024 dcu mdi msgopen promsgs radius unable to open message file
General
General Issues
2
Only should be used if you're unsure which category to use.
-
⇅
Time Zone correction
Updated: Wednesday, December 4, 2024 pc time zone update
-
⇅
How To Back Up Apple And Move To New Device
Updated: Friday, December 6, 2024 apple backup iphone new device
Globetek
GT User
1
-
⇅
How To Change Your GT Password
Updated: Friday, December 6, 2024 change password gt update user
Hardware
Gen'l Hardware Issue
1
Hardware issue that is not covered by another category.
-
⇅
Mac can't select correct resolution
Updated: Friday, December 6, 2024 kvm mac resolution
Printers
6
-
⇅
Brother Drum Reset
Monday, March 31, 2025 brother drum hl-l2379dw reset
-
⇅
Brother Toner Reset
Monday, March 31, 2025 brother hl-l2379dw reset toner
-
⇅
Getting Service for York/Bristol Copier/Printers
Updated: Friday, December 6, 2024 bristol copier marco service york
N-Central
Deployment
1
-
⇅
How To Move An N-Central Device Between Sites
Updated: Friday, December 6, 2024 change sites device move n-able n-central
Network
Network Access
6
-
⇅
Remote Access Fix
Updated: Wednesday, January 15, 2025 nable public remote connection
-
⇅
How to find TeamViewer information on an AVT
Tuesday, November 19, 2024 avt teamviewer
-
⇅
Syteline Access (Lakeville)
Updated: Friday, December 6, 2024 access lakeville styeline
VPN
3
-
⇅
Cisco Anyconnect Pre Logon
Updated: Tuesday, January 21, 2025 cisco cisco secure client pre logon vpn
-
⇅
How to Connect to Cisco Secure Client (AnyConnect VPN)
Updated: Wednesday, January 29, 2025 anyconnect cisco vpn
-
⇅
End User Authpoint setup Guide
Updated: Wednesday, October 9, 2024 vpn watchguard
Parallels
Parallels Client
2
Issues with Parallels client
-
⇅
How to Kill GT Sessions
Updated: Monday, December 23, 2024 gt kill parallels session
-
⇅
Parallels - Client Settings Failed or Too many connections (Not licenses)
Updated: Monday, December 23, 2024 client settings failed licenses parallels
Production
Barcode Issue
1
-
⇅
How to Use Stratix Xaminer Software
Updated: Wednesday, February 7, 2024 2d 2d barcode barcode reader 2d barcode scanner quality scanners
Color Cert
1
Xrtie/Color Cert issues
-
⇅
How to set common root in Color Cert
Updated: Tuesday, February 13, 2024 colorcert drives network
Label Printer
1
-
⇅
How To Change Label Printer Stock
Updated: Friday, December 27, 2024 gk420d label printer stock zebra
Security
MFA
4
-
⇅
How to setup Microsoft Authenticator for MFA
Updated: Wednesday, August 13, 2025 authenticator mfa microsoft outlook
-
⇅
How to find Yubikey code
Friday, April 11, 2025 email mfa outlook yubikey
-
⇅
How to setup Office 365 MFA
Updated: Monday, August 11, 2025 mfa office 365 outlook
ProofPoint
2
-
⇅
Proofpoint: How to Login to the Quarantine Portal
Thursday, May 1, 2025 end user portal proofpoint quarantine
-
⇅
Proofpoint: How to Whitelist or Blacklist an email (End User)
Thursday, April 24, 2025 block list end user proofpoint safe list
Software
Esko
4
-
⇅
Restoring Backup Files for i-cut Production Console
Updated: Friday, July 25, 2025 bristol esko icut
-
⇅
Fiery Printer additions
Tuesday, November 19, 2024 art dept printers
-
⇅
ESKO Licensing
Updated: Thursday, January 2, 2025 esko install licensing
Exchange Online
1
-
⇅
How to Set Up and Use ExchangeOnlineManagement in PowerShell
Updated: Monday, September 8, 2025 exchange exchange online management powershell
FileMaker
1
-
⇅
Connect with FileMaker database from client computer
Updated: Tuesday, August 26, 2025 connection filemaker
General Software Issues
14
This should only be used if there is no specific category for your software issue.
-
⇅
Install N-Central Agent for Remote User
Updated: Friday, December 27, 2024 agent installer n-central
-
⇅
July 2024 - Windows 10/11 Crowdstrike File Fix
Updated: Thursday, January 2, 2025 c-00000291*.sys crowdstrike fix
-
⇅
How to use eFax Messenger
Updated: Tuesday, April 29, 2025 efax efax messenger fax
Office 365
5
-
⇅
Manage user onedrive
Tuesday, July 15, 2025 onedrive
-
⇅
How to Add Member to Distribution group as the Owner
Updated: Tuesday, June 3, 2025 add user distribution distribution list group list office 365
-
⇅
MS Office Trust Center Settings
Updated: Tuesday, June 3, 2025
Outlook
15
-
⇅
Email inbox permissions
Updated: Thursday, July 24, 2025
-
⇅
Send Encrypted email
Updated: Thursday, January 2, 2025 email encryption outlook send
-
⇅
User Reset Password
Updated: Saturday, February 3, 2024 email email password locked out lockedout office365 password prefpk prefpkg.com
Windows OS
3
-
⇅
Windows 11 setup without internet
Updated: Wednesday, June 25, 2025 no internet setup windows 11
-
⇅
How to Create a Shortcut to a Webpage
Updated: Wednesday, December 18, 2024 shortcut url webpage
-
⇅
How to Find the Name of your Computer
Updated: Wednesday, December 18, 2024 computer find name pc name system
SOP/Policy
Policy
4
-
⇅
Cell Phone Agreement
Wednesday, November 22, 2023
-
⇅
Laptop Agreement
Wednesday, November 22, 2023
-
⇅
Incident Response Plan
Wednesday, November 22, 2023
SOP
6
-
⇅
Submitting an IT ticket
Updated: Tuesday, July 9, 2024 it tickets
-
⇅
Monthly Team Stats
Wednesday, November 22, 2023
-
⇅
Ticket Handling
Wednesday, November 22, 2023