Avaya VOIP Phones - Voicemail Configuration

Creation date: 4/23/2025 10:47 AM    Updated: 4/23/2025 10:58 AM   avaya greeting sip voice mailbox voicemail
There are a couple different ways to customize your voicemail settings such as greeting, passcode, name, or just listen to your voicemails.

*Dial by name only works if you have a VM set up*

*IT by default sets your VMs to forward to your email, do not change this*


Select the Mail icon on the phone

1. On your phone you will see an envelope. This is your voicemail settings. Select the icon, and enter your password. If you do not know your password IT can reset it for you.

2. Once you are logged in you can customize the following
    - Message, Greeting, Name, Passcode, Email 

   2a. Greeting - To customize your greeting, select the greeting setting and record your greeting. Once done you can listen to the recording and save your changes.
   2b. Message - A personal memo, this likely will not be touched.
   2c. Passcode - What you use to login to the voice mailbox, edit this to customize your login.
   2d. Name - A recording of your name.
   2e. Email - Choose how you want your email, we suggest leaving this alone on "forwarding"


Dial into your voicemail

1. Dial *17 on your phone to call into your voice mailbox.
2. You will be prompted to enter your mailbox access code.
3. You will hear a prompt telling you how many messages you have and then start playing them.
4. Once you have access the mailbox you have the following options
   4a. Press 1 to play old messages
   4b. Press 2 to play saved messages
   4c. Press 3 to edit your mailbox greeting.
         - To hear your current greeting, press 1
         - To change the greeting, press 2
         - To save the greeting after recording (pressing 2), press 3
   4d. Press 4 to delete the current message
   4e. Press 5 to save the current message
   4f. Press *04 to change your mailbox access code.
   4g. Press *4 to hear ALL potential options. The ones listed in this article are the main ones you will be using.