Basic file recovery

Method #1

Go into the tergum associated with that drives location, and go to disk 

Then find the disk for that drive's server 

*if doing a recovery from a cloud backup, use this same process, but start by going to "object storage (copy) and find the disk there, the rest will follow the same instructions as below

Then right click the disk and select "restore guest files"

Here you will see each of the restore points, select the restore point closest to when the file was deleted/altered. 

Once you find the right restore point, select it and click next>browse, here you will see a complete copy of all the files in that restore point

You can navigate through these the same as you use file explorer, or you can just take the file location of the missing file and enter it here.

*if you see a file with ~$ in front of the name, that is a temp file, do not restore those, the real file will be below it with the same name minus the ~$

Right click the file you need to restore and select restore>Keep or overwrite

*Selecting Keep will save any original files that are there with the same name as what you are recovering (EG: if you are pulling a file from before it was altered incorrectly) this will add the restored file to the existing file with a ~Copy at the end of the file name

*Selecting overwrite will replace any existing file with the same name with the restored version of the file

* If the file is completely missing you can use either of these options as there is nothing to "keep" or "overwrite"

You will see this while the file is restoring, this can take up to a few minutes depending on the file size

It will show success once its complete and you can hit close.

Ask the user to go back and the file should be back in its normal location

 Method #2

You can also restore from the home page of the veeam dashboard, just go to home>restore

Here, you can choose which type of restore you doing (most of our will be agent)

Here you will see all of your backup jobs, select the one you need to recover from

Once you find it click on it and select next

Now choose which recovery point you need to recover from and click next and browse

Once you hit browse, you will find the same type of file system from the first method, simply use the file location for the file you are trying to restore, and when you find it, right click and restore using the same instructions from method #1