PSA - Printing Reports - Program Error Detected - ActiveX component

This issue is caused by software differences and does not occur all the time.

1. Navigate to the Folder:

   • Go to C:\EFIRadius\PSA3\distribution.

   • Copy the psa3.exe.config.27 file.

2. Move the File:

   • Move the copied file one level up to C:\EFIRadius\PSA3\.

3. Rename the Files:

   • Rename the existing psa3.exe.config to something else (e.g., psa3.exe.config.old).

   • Rename psa3.exe.config.27 to psa3.exe.config.

4. Restart PSA:

   • Restart the PSA application.

5. Update Configuration:

   • Refer to the attached screenshot for the PSA configuration screen specific to Aurora/Lakeville.

   • Select Configuration from the drop-down menu, then select System and log in.

   • Change the report format to Letter.

   • Ensure that the paths match those displayed in the screenshot.