PSA3 launch fails with seemingly no response or error

PSA3 fails to open yet PSA3.exe is listed within task manager

Jul 8, 2021•Knowledge

Title

PSA3 launch fails with seemingly no response or error

URL Name

PSA3-launch-fails-with-seemingly-no-response-or-error

Model/Module

PSA3

Affects Version

Symptom

When launching PSA3, the egg timer appears but the application does not appear to launch. 
Within task manager, the psa3.exe is listed as a process but the application itself is not listed.

Cause

This appears to have followed an update to Microsoft Office 365
Microsoft 365 upgrade 2106(16.0.14131.20278)
 

Resolution:

1. Repair Access Runtime 2013 32-bit and restart PSA.  

2. If repair does not fix the problem, uninstall & re-install Microsoft Access 2013 Runtime  (32-bit)
Make sure you install the 32-bit (x86) version, NOT the 64-bit version. 
File name is "AccessRuntime_x86_en-us.exe" and it is available at this URL:

https://www.microsoft.com/en-gb/download/details.aspx?id=39358

NOTE: it may also be necessary to check for and install optional windows updates prior to re-installing or repairing the access runtime.

Resource

Language

English